Returns & Exchanges
At Prometheus Design Werx, we stand behind the quality of our gear and offer a 30-day return window for items in original, unused condition with all tags attached. We aim to ensure every piece of equipment meets your mission requirements through a streamlined exchange and refund process.
Initiate Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Shipment
Securely pack your items in the original packaging and include a copy of the packing slip or return authorization form.
Affix Label
Print the prepaid shipping label provided via the portal and attach it to the exterior of your package, ensuring no other tracking labels are visible.
Processing & Refund
Once our warehouse receives and inspects your gear, your refund or exchange will be processed within 5-7 business days to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing